Terms & Conditions of Sale

  • To ensure prompt delivery of your order, please remember: LEAD TIME BEGINS AFTER ALL DRAWINGS AND FINISH SAMPLES ARE APPROVED IN WRITING. At this point, your order is scheduled for production, pending material availability and current shop workload. 
  • Acceptance of Quote denotes agreement with all terms and conditions included herein and acceptance of our company's Limited Warranty. 
  • Purchaser bears sole responsibility to determine suitability and reliability of our products for their intended use.
  • One-year warranty on all products except those provided unfinished. Price quotes good for 60 days.
  • Standard material colors & finishes apply. Custom colors and specialty finishes are available. 
  • One finish sample per area of work is provided for customer approval before production. Additional samples are available; rates vary.
  • Cabinet pulls and knobs should be supplied by others and installed by our team at time of cabinetry installation. Call-backs after installation window will be charged hourly installation fee. Hardware that requires mortising should be supplied before manufacturing and will carry an additional charge.
  • Once released for manufacturing, production cannot be canceled or paused.
  • Manufacturing lead times vary depending upon size and complexity of project. 
  • Lead time begins only after receipt of written approval for ALL drawings and finish samples.
  • This document is subject to revision without notice. Print and retain a copy for your 
  • We will not sell or share your data. Providing your contact information ​is regarded as consent to opt-in to receive email and SMS communications. You may opt-out at any time.

Demolition, plumbing, electrical, rough carpentry & glass components by others. Purchaser shall provide a climate-controlled job site in accordance with Architectural Woodwork Institute’s (AWI) Quality Standards or forfeit warranty. Installation to be performed during normal business hours. Cabinetry will be scribed to adjacent surfaces except brick and other irregular surfaces. A storage area for work-in-in-progress components shall be provided on each job site. Protection of installed components or work-in-progress items is the sole responsibility of the Purchaser or their representative. Purchaser agrees to accept delivery of the products when ready or provide off-site storage. Finished goods stored more than 30 days after completion will be subject to storage fees based on square footage. If delivery is postponed by the Purchaser, payment in full is required. Price does not reflect cost of Purchaser-imposed requirements such as, but not limited to, performance bonds, additional insurance, safety & training, rental of specialty equipment required for installation, unspecified work or accessories, after-hours site work, re-work or delays caused by site conditions, acts of God, etc. 

Progress billing will be submitted monthly for all work completed and store or installed. Payment terms are dictated by those expressed on the Invoice. Delinquent accounts are subject to fees and interest for any amount past due for more than 30 days. The customer agrees to pay all fees incurred in collecting any debt. If any provision of this Agreement is declared invalid by a tribunal, the remaining provisions of the Agreement shall not be affected hereby. This Agreement sets for the entire transaction between the parties, and all prior Agreements, warranties, or representations made by either party, whether written or verbal, are superseded by this Agreement. All changes in the Agreement shall be made in writing and executed with the same formalities. No agent of the Old City Millwork, Inc. has any authority to waive, alter, or enlarge this contract or to make any new or substituted or different contracts, representations, or warranties except through written change orders.

LIMITED ONE-YEAR WARRANTY

Old City Millwork, Inc. warrants to the original purchaser that all products will be free from defects in materials and workmanship for a period of one year from the date of major completion.

This warranty applies to the repair or replacement of defective product and does not include expenses incurred in the removal, shipment or installation of the product, nor does it apply in the case of normal wear and tear, misuse, abuse, improper storage, improper installation and/or exposure to water, extremes in temperature or humidity. If any of the products covered by this warranty prove defective upon inspection by a representative of Old City Millwork, Inc. such parts will be repaired or replaced.

The warranty applies only to defects and does not apply to natural wood features that are inherent in wood species. This warranty does not cover unfinished product. This warranty is in lieu of all other implied or expressed warranties.

Old City Millwork, Inc. continually seeks to improve and revise its product line. In doing so, we reserve the right to make changes in materials and specifications for our products without prior notification. Materials and specification changes are not valid reasons for product refusal or replacement under warranty claims.

CARE & MAINTENANCE

Clean your millwork as needed with a lint-free cloth, dampened with mild soap and warm water only. After wiping and cleaning an area, dry immediately with a lint-free cloth. Avoid the use of scouring pads, harsh chemicals, powdered cleansers or any ammonia-based products. These items will dull and harm your finish.

Our products have no user-serviceable parts. Do not attempt to repair or adjust as this could void your warranty. Please contact us for support if you feel our products are not performing as expected.